Facing sales resistance
When the path is unclear, the elephant takes the familiar road.
Facing resistance

Facing sales resistance [video]

February 19, 2019

#SmallBusiness60: Episode 5

Do you ever encounter sales resistance from your prospects?

In their book, 'Switch', authors Dan and Chip Heath explain that "resistance is created through a lack of clarity.”

Yesterday, I talked about having control in the relationship with your prospects and clients. In episode three, I talked about speed.

But with all the speed and control in the world, if you encounter resistance from prospects, are you potentially misunderstanding the reason why?

Describing our default behaviours, the Heath brothers use this analogy from the animal kingdom:

“When the path is unclear, the elephant takes the familiar road!"

In other words, if it's unclear to your prospect where their problem stems from, or if you're not clear with them about how you solve it, they'll just carry on doing what they've always done. As a result, they plod on, just like the elephant.

What looks like resistance is often a lack of clarity. Change accelerates when people understand how to reach their goals.

Don't assume that your prospect knows how to solve their problem. If they don’t get it, it’s not for their lack of effort — or talent, nor yours. Sometimes that’s true. But a lot of the time, people are just flying blind.

Give them clarity to overcome resistance.


Gareth Everson

Gareth's the founder of Connectably. He's a business systemiser who helps small business owners who aren't always natural "software people" to systemise their processes, understand marketing technology, improve client experiences, launch new services, get paid their true worth, and increase the value of their business. Connectably is a self-funded software business (founded 2017) that serves other small businesses. You can follow Connectably here, and connect with Gareth here.
Author: Gareth Everson - Founder Connectably

Could Connectably be right for you?

Connectably helps everyday businesses to manage workflows, processes and communications that would normally require much more expensive software and skills to manage. It's simple to use, easier to implement than continuing to do things manually, and will help you to think about your business in a different, more scalable, and less time-intensive way.

Legal stuff

Most popular content